Frequently Asked Questions (FAQ) — Art O Hub India
🔹 About Art O Hub
Q: What does Art O Hub offer?
A: Art O Hub is a premium home décor brand in India offering Buddha water fountains, spiritual décor, handmade artwork, carved designs, and modern indoor décor pieces.
Q: Are Art O Hub products handmade?
A: Yes, many of our décor pieces are handcrafted or artist-finished, which makes them unique and high in quality.
🚚 Orders & Shipping (India)
Q: Do you ship all over India?
A: Yes, we provide PAN-India shipping to every state and city in India.
Q: How long does delivery take within India?
A: Standard delivery usually takes 5–10 working days, depending on the city and courier availability.
Q: How can I track my order?
A: Once your order is dispatched, you’ll receive a tracking number and tracking link on your registered email / WhatsApp.
📦 Packaging & Safety
Q: Are fragile items like fountains shipped safely?
A: Yes. All fountains and décor pieces are shipped in multi-layer protective packaging to prevent damage during transit.
Q: What if my product arrives damaged?
A: In the rare case of transit damage, contact us within 24–48 hours of delivery with photos/videos. We will arrange a replacement or resolution as per our damage policy.
🔄 Return & Refund Policy
Q: Can I return a product?
A: Returns are accepted on select products based on condition and eligibility. Contact our support team with order details for assistance.
Q: What is the refund process?
A: Once the return is approved and received back in acceptable condition, refunds are processed to the original payment method. Processing time depends on the bank/payment gateway.
💳 Payments & Security
Q: Which payment methods do you accept?
A: We accept secure online payments in INR — including UPI, debit/credit cards, net banking, and supported digital payment wallets.
Q: Is online payment safe on your website?
A: Yes. We use encrypted and PCI-compliant payment gateways to ensure 100% secure transactions.
🛋 Product Information & Usage
Q: Are these fountains suitable for indoor use?
A: Yes, they are designed mainly for indoor use. If placed outdoors (balcony/verandah), keep them sheltered from rain and direct sunlight.
Q: Do fountains require maintenance?
A: Yes. Clean the water tank and pump periodically and use clean water for smooth and long-lasting performance.
Q: Do the Buddha fountains have LED lights?
A: Most of our Buddha fountains include built-in LED illumination, making them ideal for home & showroom ambience.
🌿 Vastu / Feng Shui
Q: Are the Buddha fountains Vastu-friendly?
A: Yes. Flowing water with Buddha energy is believed to attract wealth, positivity, peace, and emotional balance.
Q: Where is the best place to keep a Buddha fountain?
A: North or Northeast direction, living room, meditation room, office reception, or studio entrance are ideal placements.
🧭 Customer Support
Q: How can I contact customer support?
A: You can reach out through the Contact Us page on artohub.in or email our support team. We typically reply within 24–48 hours.
Q: Do you provide wholesale or bulk orders?
A: Yes, we accept bulk inquiries for hotels, builders, spas, interior designers, and retailers. Contact us for quotations.
⭐ Why customers trust Art O Hub India
PAN-India delivery
Safe & break-proof packaging
Unique and premium décor items
Secure checkout in INR
Dedicated support team
Main Store :Amritsar, Punjab, India.
Email : hello@artohub.com
